FAQ & Delivery Service
FAQ & Service
Frequently Asked Questions
Here you'll find the most important answers regarding ordering, delivery, payment, returns, and our products – clear, transparent, and easy to understand.
Delivery Service for Germany & EU
We make shipping as easy as possible: transparent shipping costs at checkout, delivery within Germany and to many EU countries, and tracking once your order has been dispatched.
Where do you deliver to?
We deliver within Germany and to many countries in the European Union. You can see directly at checkout if delivery to your address is possible.
How much is shipping?
Shipping costs are automatically calculated at checkout and displayed transparently before you complete your order.
How long does delivery take?
Delivery time depends on the destination country and the shipping service provider. After dispatch, you will receive a shipping confirmation with all the information.
Do I get a tracking number?
Yes. As soon as your order has been dispatched, we will send you a tracking link via email, if available.
Can I modify or cancel my order afterwards?
As long as your order has not yet been shipped, we will gladly try to accommodate changes or cancellations. Please contact us as soon as possible.
What payment methods do you accept?
We offer various secure payment methods. The currently available payment options will be displayed at checkout.
Can I order as a guest?
Yes. You can conveniently order without a customer account.
Are your products sustainable?
We attach great importance to high-quality materials, durable products, and packaging that is as environmentally friendly as possible.
Which plants are your products suitable for?
Our products are suitable – depending on the item – for houseplants, herbs, vegetables, exotic plants, young plants, and many other plant types. The respective product recommendations can be found on the product page.
How do I find the right product?
Each product page contains detailed information on application and recommended uses. Our customer service will be happy to help you with any questions.
Can I combine several products in one order?
Yes. You can combine any number of products in one order, as long as they are available.
What happens if an item arrives damaged?
Please contact us as soon as possible, preferably within 48 hours of receiving your delivery, and send us photos of the damage. We will quickly find a suitable solution.
How do returns work?
You can exercise your right of withdrawal within the legal provisions. Further information can be found in our cancellation policy or obtained upon request.
How do I reach customer service?
You can easily reach us via our contact form or by email. We usually answer inquiries within 1–2 working days.
Do you also ship to other EU countries?
Yes. We deliver to numerous countries within the European Union. The available shipping options will be displayed automatically at checkout.
Do I have to pay customs duties within the EU?
No. For deliveries within the European Union, no customs duties are generally incurred.
Are all products immediately available?
Current availability is displayed directly on the respective product page. Should an item be temporarily unavailable, we will inform you accordingly.
Is my payment secure?
Yes. All payments are processed via secure and established payment service providers. Your data is transmitted encrypted.
Do I receive an invoice?
Yes. After a successful order, you will receive an invoice or order confirmation via email.
Why should I order from LEAFerservice?
We stand for high-quality products, fair prices, fast shipping, personal customer service, and solutions that truly help plant lovers.