Refund & Returns Policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully.

1. Eligibility for Returns

Items must be returned within 30 days of delivery, in their original condition, and with tags attached.

2. How to Initiate a Return

To initiate a return, please contact our customer service team. We will provide you with a return authorization number and instructions.

3. Refund Processing

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.

4. Refund Methods

Refunds will be issued to the original payment method used for the purchase.

5. Exchanges

We offer exchanges for items in different sizes or colors, subject to availability.

6. Non-Returnable Items

Certain items, such as personalized products, intimate apparel, and perishable goods, are exempt from returns.

The LEAFerservice principle

Plant care gets easier when every material has a clear purpose

A good substrate is not universal soil but a balanced root environment. Coarse ingredients create air, mineral components preserve structure and organic shares buffer moisture. LEAFerservice therefore explains both the purpose of each ingredient and the exact ratio of specialist mixes.

Finished mixes sit alongside individual components, allowing you to follow a proven recipe or adapt it to the plant, location and watering routine. Planters, propagation tools and accessories complete the same practical system.

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